Returns & Exchanges
Due to the perishable nature of our smoked fish products, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a replacement or refund.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure the vacuum seals are intact and the product is still chilled to 40°F or below.
Document Issues
If there are any discrepancies or damages, take clear photographs of the product and the shipping label to help us process your claim.
Contact Support
Email our customer service team at support@acmesmokedfish.com with your order number and the documentation within 24 hours of delivery.
Resolution
Our team will review your request and issue a store credit, refund to your original payment method, or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing